Autodoc launches special concessions programmefor regular customers
Berlin - Autodoc, benchmark in online sales of automotive spare parts in Europe, is launching its "Autodoc Plus" discount programme for regular customers. Customers who purchase car parts frequently from Autodoc will be able to reserve additional premium options at reduced prices, have their order prioritised and secure additional discounts on delivery costs and products. Autodoc Plus memberships can be reserved in three price categories, each with graduated benefits to customers. The idea behind this originated with customers' inquiries regarding a benefits programme for frequent customers.
Autodoc Plus is one aspect of the innovations in customer service
As Alexej Erdle, Autodoc GmbH chief executive says: "Some of our customers who purchase from us frequently and in large quantities have repeatedly inquired about special terms on orders and discounts. They include workshops as well as individual regular customers who would benefit considerably from an offer of this kind. As an innovative company, we naturally pay close attention to feedback from our customers. With Autodoc Plus we are now offering three different programmes to benefit our most loyal customers, who will then have additional options for making savings with ease."
The Autodoc Plus discount programme is part of the company's constant effort to continually improve the customer's experience. The launch of the "Autodoc Club" platform at the end of 2019 is part of this, alongside the expansion of the product range and improving the shop websites. This enhances the range on offer with digital advice. Autodoc Plus is expanding the range with additional benefits by means of premium features for active customers.
Three models provide for adaptability
Autodoc Plus can be reserved as "Basic", "Optimum" or "Professional". To date, the highest level - Professional - offering the most comprehensive advantages is in greatest demand with our customers.
Basic members receive a 20% discount on the "Secure Order" option, priority status for their orders and notification of which items are ready for rapid dispatch. Optimum customers have the discount increased to 35% and in addition receive twice the bonus credits in the parts dealer's loyalty programme. For the highest level of Professional, the discount on Secure Order rises to 50%, and in addition to the abovementioned benefits there is a 30% discount on dispatch costs and a minimum discount of 20% on items in the online shop. Payment terms are either monthly or annually.
Autodoc Plus is offered across Europe in almost all markets, with the exception of the United Kingdom, Norway and Switzerland. Autodoc Plus is already available on the desktop website and will soon come up on the mobile version. Customer inquiries will correspondingly be provided in the Autodoc App in the medium term.
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AUTODOC is Europe's leading online retailer of car parts. As the fastest-growing company in this sector with annual sales in the 2019 fiscal year growing 48% to around 615 million euros (2018: 415 million euros), AUTODOC strives to further strengthen its position. Owing to its successful expansion, AUTODOC is now active in 26 other European countries in addition to Germany. AUTODOC shows its strong customer focus through social media activities, technical support in the language of the corresponding country and a demand-based product range with presently almost 2.5 million products from 870 manufacturers for 166 car brands. They include braking systems, car body parts, shock absorbers, automotive springs, exhaust systems, interior elements, steering and clutch components, air conditioning and heating systems, repair sets and engine oil. AUTODOC GmbH is a fully owner-operated company based in Berlin/Germany. The local business in Szczecin is conducted by its subsidiary AUTODOC Logistics sp. z o. o.
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