Business Wire

Elevēo Announces Cisco WebEx Contact Center Integration

Share

Elevēo announces the integration of its WFO solution suite with Cisco WebEx Contact Center (WebEx CC). With this announcement, Elevēo, a Cisco SolutionsPlus vendor for over a decade, expands its deep integrations with all Cisco on-premise platforms to the cloud.

WebEx CC is Cisco’s customer journey platform for unified and simplified contact management across all contact center channels, and it’s available for hosting within Cisco’s UCM Cloud. The new integration allows organizations to bring all unified contacts into their Elevēo platform and populates Elevēo’s WFM Forecasting and Scheduling tools with Cisco queue-level data. It also enhances security for companies utilizing work-from-home agents or offering hybrid on-site and remote workplace options.

“Elevēo provides the most extensive support for Cisco worldwide in the contact center industry. This integration recognizes that many organizations and many of our customers are moving or considering a move to a cloud or hybrid environment. The WebEx CC integration allows them to take Elevēo with them,” says Brian Shore, Elevēo’s CEO. “It provides ultimate flexibility. They can leverage the same Elevēo tools and capabilities, whether on-premise, in the cloud, or somewhere in-between - they decide – in a highly secure environment.”

About Elevēo

Elevēo provides effective, simplified solutions for complex contact center problems. Our WFM and WFO tools are specifically designed to elevate commercial contact center operations and processes and are built using modern frameworks and cloud-native technologies that scale & move with your business. Elevēo ® is a registered trademark of ZOOM International.

Visit www.eleveo.com

To view this piece of content from cts.businesswire.com, please give your consent at the top of this page.

Contact information

Company Contact:
Nicole Price
Director of Product Commercialization and Strategy
nicole.price@eleveo.com

About Business Wire

Business Wire
Business Wire



Subscribe to releases from Business Wire

Subscribe to all the latest releases from Business Wire by registering your e-mail address below. You can unsubscribe at any time.

Latest releases from Business Wire

Pixis Appoints Neel Pandya as the CEO for Europe Business, in Addition to APAC28.1.2022 12:28:00 CET | Press release

Pixis (formerly known as Pyxis One), a leading provider of contextual codeless AI infrastructure for complete marketing optimization, today appointed Neel Pandya as the Chief Executive Officer of its operations in Europe, in addition to his responsibilities of leading the APAC business. This press release features multimedia. View the full release here: https://www.businesswire.com/news/home/20220128005166/en/ Neel Pandya joined Pixis as the CEO of APAC in its Bengaluru office after exiting L'Oréal. (Photo: Business Wire) Neel joined Pixis in its Bengaluru office in July 2021 as the CEO of APAC, bringing immense change and progress to the way Pixis operates, and greatly streamlining expansions in the APAC region. Under his leadership, Pixis witnessed a 185% growth in revenue in the APAC region, with India independently recording a 150% of growth. Over the last 7 months, in addition to greatly stabilizing customer churn Neel has also been instrumental in adding close to 30 new enterpris

'True Stories of Investing' - flatexDEGIRO drives financial education with high-quality documentation28.1.2022 10:48:00 CET | Press release

With "True Stories of Investing", flatexDEGIRO AG (WKN: FTG111, ISIN: DE000FTG1111, Ticker: FTK.GR), Europe's largest and fastest-growing retail online broker collaborates with award-winning documentary maker, New Amsterdam, and Discovery, to demystify investing. The documentary premieres on Discovery's channels across Europe starting this weekend and showcases important lessons every retail investor needs to know. In four episodes, renowned journalists, professors, behavioral scientists and investors challenge some of the biggest misconceptions about investing by examining historical events and the mechanisms at work. Frank Niehage, CEO of flatexDEGIRO: "It is our mission to retailise capital markets and empower private individuals to invest in a self-determined and sustainable way. As Europe's leading online broker, we feel responsible for making trading more simple, more informed, and more secure for our customers. With this innovative documentary, we take financial education one st

SoftBank Group Announces Management Transition28.1.2022 05:08:00 CET | Press release

SoftBank Group Corp. (“SoftBank”) today announced that the company and Marcelo Claure have mutually agreed to part ways after a successful nine-year partnership. In conjunction with Mr. Claure’s departure, Michel Combes has been appointed as CEO of SoftBank Group International (“SBGI”). In this position, he will oversee SoftBank Group International’s operating and investment portfolio*. Masayoshi Son, Representative Director, Corporate Officer, Chairman & CEO of SoftBank Group Corp., said, “Marcelo has made many contributions to SoftBank during his time here and we thank him for his dedication and wish him continued success in his future endeavors. I have great confidence in Michel Combes and the talented SoftBank team to continue with the great work we have underway at SBGI.” Mr. Claure said, “I will forever be grateful for my experience at SoftBank over the last nine years. I have had the opportunity to collaborate with some of the world’s great executives and entrepreneurs, and tack

JETRO Osaka (Japan External Trade Organization): Making an Innovation Movement From Osaka28.1.2022 03:00:00 CET | Press release

The Kansai region, which includes unique cities of Osaka, Kobe and Kyoto, is a massive market with a population of 24.65 million people and a GDP of approximately 100.05 trillion yen. It equals the metropolitan area centered on Tokyo as a site for business and plays the central role in the economy of Western Japan. This press release features multimedia. View the full release here: https://www.businesswire.com/news/home/20220124005319/en/ Succeed Together in Japan and Beyond (Graphic: Business Wire) In this region, particularly on the Osaka Gulf Coast, there is a cluster of companies and research institutes related to the environmental and new energy industries. Also, throughout Osaka City, bio-related pharmaceutical companies and food manufacturers gather as well as the chemical and medical equipment companies. [Source] JETRO Investing in Japan “Osaka City” https://www.jetro.go.jp/en/invest/region/data/osaka-city.html O-BIC “Industry of Osaka” https://o-bic.net/e/attractive/ As the ho

KILL Seoul Semiconductor Proves the Effect of SunLike Lighting on Myopia Improvement28.1.2022 01:29:00 CET | Press release

KILL Seoul Semiconductor requests that their press release NewsItemId: 20220116005060, issued 17-Jan-2022 12:16 AM, “Seoul Semiconductor Proves the Effect of SunLike Lighting on Myopia Improvement” be killed. The release was issued in error by Seoul Semiconductor Co., Ltd. A replacement release will not be issued. Contact information Seoul Semiconductor Co., Ltd. Jinseop Jeong +82-70-4391-8555 jjs8732@seoulsemicon.com

GIANT Protocol Publishes Litepaper for Decentralized Internet Connectivity Economy27.1.2022 16:23:00 CET | Press release

GIANT Protocol, a leading-edge web3 protocol building a decentralized connectivity economy, today announced the release of its Litepaper, laying out the various components of GIANT Protocol’s ambitious proposal to decentralize and democratize access to the internet and financial services through a web3 telecommunications layer. GIANT plans to roll out the first iteration of its mainnet in the first half of 2022, so the publication of the Litepaper marks a critical step in ensuring GIANT Protocol’s commitment to being an open-source, public protocol built to support a globally connected world. GIANT Protocol made its debut in November 2021, announcing its intention to build a tokenized bandwidth platform that will allow anyone with a mobile phone to access the internet and earn rewards based on their connectivity. With a founding team well-established in the telecom sector, GIANT Protocol intends to leverage existing network providers, allowing it to rapidly scale its network. In Decemb

Lunaphore appoints Alice Feng as Chief Financial Officer27.1.2022 16:00:00 CET | Press release

Lunaphore, a Swiss life sciences company developing technology to enable spatial biology in every laboratory, today announced that Alice T. Feng will join the Lunaphore leadership team as Chief Financial Officer, effective January 31, 2022. Ms. Feng brings over two decades of finance and corporate development leadership experience as well as investment banking expertise, participating in over 30 merger and acquisition and financing transactions with aggregate transaction value of $45 billion. This press release features multimedia. View the full release here: https://www.businesswire.com/news/home/20220127005433/en/ Alice Feng (Photo: Lunaphore) “Alice brings deep expertise in corporate development and the capital markets and will play an instrumental role in our fundraising activities and leading the development of new partnerships as the company continues to expand globally,” said Ata Tuna Ciftlik, Ph.D., Chief Executive Officer of Lunaphore. “We are excited to work with Alice to ach

In our pressroom you can read all our latest releases, find our press contacts, images, documents and other relevant information about us.

Visit our pressroom