Introducing Talkdesk Workspace, a Customizable Interface Designed to Enable a Better Way to Deliver Superior Customer Experiences in Contact Centers
Talkdesk®, Inc., the global customer experience leader for customer-obsessed companies, today launched Talkdesk Workspace, a unified and customizable platform that brings all customer experience (CX) applications on a single screen. The flexibility of the design allows enterprises to create the ideal interface for every role in the contact center, giving them a personalized way to deliver exceptional customer experiences in a digital-first era.
Launched in conjunction with Talkdesk’s new image and tagline, “Experience. A better way.,” the company also introduced Talkdesk Builder, a comprehensive set of low- and custom-code development tools that enable customization of every aspect of the contact center — from integrating data sources to creating workflows to building custom applications. Together, Workspace and Builder allow enterprises to build highly personalized and customized contact centers that make it easier for everyone from supervisors to agents to deliver a better customer experience.
“The introduction of Talkdesk Workspace and Builder marks a complete redefinition of what today’s enterprise contact center should and can be,” said Charanya Kannan, chief product officer, Talkdesk. “Workspace brings together the 20 new innovations Talkdesk introduced during the first 20 weeks of 2020 into one customizable workspace. As we embark on this new journey and continue to revolutionize the customer service market with Talkdesk CX Cloud, modern contact centers will differentiate themselves by the degree to which they can be customized and personalized for any user or industry.”
Talkdesk Workspace: Personalized Interfaces, Consistent Experience
Talkdesk Workspace provides a tailored Talkdesk CX Cloud experience with different embedded applications, tools and alerts for each discrete role. It personalizes the look, feel and functionality of the contact center, putting the essential information and actions specific to each role at the employee’s fingertips.
“Gone are the days when contact centers were either impersonal and rigid or had to be built from scratch. Today we’re ushering in a new era in which your contact center can truly be your contact center,” continued Kannan.
For example, a company might have both a sales and a services department with different objectives that require different applications and data. Sales acts as the first point of contact for customers and handles all initial requests and interactions. The services team, however, works with customers after contracting, and are often assisting with payment questions or billing issues. While both roles are essential in the contact center, each needs different Workspaces to better serve customers.
Talkdesk Workspace makes it possible to access Talkdesk CX Cloud™ applications, integrations, and AppConnect™ solutions in one window for a unified, customized experience that accelerates resolution time and boosts productivity. This level of customization provides more flexibility and agility for enterprises with complex contact center requirements and deep tech stacks. Organizations that want to streamline their architecture and vendor portfolio can bring together Talkdesk’s voice, SMS, digital, workforce management, quality management, customer feedback management, and other solutions into a Workspace without the need for any integrations.
Talkdesk Builder: Customize Every Corner of the Contact Center
Talkdesk Builder’s low-, no- and custom-code tools allow for additional customization of every aspect of the contact center to adapt to any business need or objective with agility. With Builder, enterprises can:
- Customize & Build Custom Apps — Create role-based or team-specific workspaces. Choose which Talkdesk applications and capabilities each employee needs to succeed and augment native applications by embedding CRM, helpdesk or other third-party tools directly in Workspace.
- Develop Custom Integrations — Take advantage of Talkdesk Connections to integrate with any third-party system in minutes via a no-code interface.
- Design Custom Flows — Use Talkdesk Studio to design and build compelling customer journeys with prepackaged components. Studio Functions is a low-code editor that can fully customize the customer journey if the components library doesn’t meet specific needs.
- Create Custom Reports — Use Talkdesk Explore to leverage a library of configurable pre-built reports and dashboards. Use Explore Create, a no-code interface, to create custom reports, dashboards and metrics to meet unique business needs.
- Developer Portal — Use Talkdesk SDKs and APIs to build custom applications, create new functionality and integrate data across systems.
- Read the press release detailing how Talkdesk enters its next decade fueled by innovation, expanded international presence and new brand
- Read Kathie Johnson’s perspective on leading Talkdesk through transformation growth as the company’s first chief marketing officer
- Learn more about the new Talkdesk brand
- Web: https://www.talkdesk.com
- Blog: https://www.talkdesk.com/blog/
- Twitter: https://twitter.com/Talkdesk
- LinkedIn: https://www.linkedin.com/company/talkdesk/
- Facebook: https://www.facebook.com/Talkdesk/
- Instagram: https://www.instagram.com/Talkdesk/
Talkdesk® is a global customer experience leader for customer-obsessed companies. Our contact center solution provides a better way for businesses and customers to engage with one another. Our speed of innovation and global footprint reflect our commitment to ensure businesses everywhere can deliver better customer experiences through any channel, resulting in higher customer satisfaction, cost savings and profitability. Talkdesk CX Cloud™ is an end-to-end customer experience solution that combines enterprise scale with consumer simplicity. Over 1,800 innovative companies around the world, including IBM, Acxiom, Trivago, and Fujitsu partner with Talkdesk to deliver a better way to great customer experience. Learn more and request a demo at www.talkdesk.com.
Talkdesk is a registered trademark of Talkdesk, Inc. All product and company names are trademarks ™ or registered ® trademarks of their respective holders. Use of the does not imply any affiliation or endorsement by them.
To view this piece of content from cts.businesswire.com, please give your consent at the top of this page.
About Business Wire
Subscribe to releases from Business Wire
Subscribe to all the latest releases from Business Wire by registering your e-mail address below. You can unsubscribe at any time.
Latest releases from Business Wire
Kyowa Kirin Provides Update on Application for Marketing Authorisation of Istradefylline in Europe for the Treatment of ‘OFF’ Episodes in People Living with Parkinson’s23.7.2021 16:05:00 CEST | Press release
Kyowa Kirin Co., Ltd. (TSE:4151, President and CEO: Masashi Miyamoto, “Kyowa Kirin”) today announced that the European Medicines Agency’s (EMA) Committee for Medicinal Products for Human Use (CHMP) issued a negative opinion for istradefylline as an add-on treatment to levodopa (L-Dopa) based regimens in adults living with Parkinson’s, experiencing end-of-dose motor fluctuations. Kyowa Kirin International remain committed to istradefylline and people living with Parkinson’s and are currently reviewing the options available, which may include re-examination. “We are disappointed by the CHMP opinion. However, we remain confident in the benefit-risk profile of istradefylline and are committed to making a difference to the lives of people living with Parkinson’s, an area which has had few innovative therapies for decades,” said Abdul Mullick, President of Kyowa Kirin International. “There are currently few new treatment options available to manage end-of-dose motor fluctuations in Parkinson
ForumPay Teams Up with Bambora to Conquer the Crypto-to-Fiat Payments Market23.7.2021 15:16:00 CEST | Press release
ForumPay, an international cryptocurrency-to-fiat payment service provider, has established a partnership with the global payments provider Bambora, a Worldline brand, to bring seamless crypto payment solutions to merchants and online shoppers. The partnership will cater to a large global audience and offer expanded payment options for both shoppers and merchants. ForumPay continues its march to dominate the growing crypto payments ecosystem for merchants around the world. “ForumPay provides merchants with a seamless, secure and instant processing solution to accept payments from the more than 54 million active crypto wallet users around the world. By providing a payments service for processing crypto into fiat that functions as naturally as card payments, ForumPay enables merchants with a familiar feeling payments alternative that also gives them a competitive advantage by tapping into the fastest growing consumer base on the planet.” says Joshua Tate, CEO of ForumPay. “We are very ex
Wipro Recognized as 2021 Microsoft Modernizing Applications Partner of the Year23.7.2021 14:54:00 CEST | Press release
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO), a leading global information technology, consulting and business process services company, today announced that it has won the 2021 Microsoft Partner of the Year Award in the Modernizing Applications category. In addition, Wipro was also named as a category finalist in the 2021 AI Partner of the Year category, solidifying its reputation as an innovator in multiple sectors. This recognition highlights Wipro’s deep expertise and ability to go above and beyond for its customers, powered by an established partnership with Microsoft. Even when working with complex customer environments, spanning across hundreds of servers with different applications of different versions, Wipro was able to help customers meet their business needs and leverage the power of public cloud in an efficient way. “Global enterprises have embraced modernization at an unprecedented scale and pace, and the demands of the past year show no sign of easing. We are honor
Merck Announces Appointment of Head of China & International for Healthcare23.7.2021 13:45:00 CEST | Press release
Merck, a leading science and technology company, today announced that Hong Chow will join its Healthcare business sector as Head of China & International on October 1. In this role at Merck, Chow will lead China, Japan as well the regions Europe, Latin America, Asia-Pacific and Middle East, Africa and Russia, the franchise of Cardiovascular Metabolism & Endocrinology (CM&E), and the Global Business Innovation team. Chow will report to Peter Guenter, Member of the Executive Board of Merck and CEO Healthcare. She will serve as a member of the Healthcare Executive Committee, and be based in Shanghai, China. This press release features multimedia. View the full release here: https://www.businesswire.com/news/home/20210723005186/en/ Merck Announces Appointment of Head of China & International for Healthcare (Photo: Business Wire) “Hong’s international experience and strong track record of bringing innovative medicines to patients in need across both developed and emerging markets, most nota
H.I.G. WhiteHorse Refinances Grupo Recoletas23.7.2021 13:03:00 CEST | Press release
H.I.G. WhiteHorse, a credit affiliate of global investment firm H.I.G. Capital ("H.I.G.") is pleased to announce that it has arranged a refinancing package for Grupo Hospitalario Recoletas (“Recoletas”), which includes a significant growth capital component. Recoletas is a family-owned Spanish private hospital operator headquartered in Valladolid, Spain, with a leading position in the Castilla y Leon Spanish inland region. It operates 8 hospitals with c. 540 beds and 13 medical centres across 7 regions. H.I.G. WhiteHorse has committed €110 million in unitranche loans to refinance the borrower's existing indebtedness and provide additional capital to finance growth, supporting the Company’s expansion. Recoletas is currently developing ambitious projects to expand its healthcare services provided through hospitals and medical centers, as well as diagnostic imaging centers and radiotherapy units. Amando J. Rodríguez, President and CEO of Grupo Hospitalario Recoletas, said: “We are very ha
Schlumberger Announces Second-Quarter 2021 Results23.7.2021 12:50:00 CEST | Press release
Schlumberger Limited (NYSE: SLB) today reported results for the second-quarter 2021. Second-Quarter Results(Stated in millions, except per share amounts)Three Months EndedChangeJun. 30, 2021Mar. 31, 2021Jun. 30, 2020SequentialYear-on-yearRevenue* $5,634 $5,223 $5,356 8% 5% Income (loss) before taxes - GAAP basis $542 $386 $(3,627) 40% n/m Net income (loss) - GAAP basis $431 $299 $(3,434) 44% n/m Diluted EPS (loss per share) - GAAP basis $0.30 $0.21 $(2.47) 43% n/m Adjusted EBITDA** $1,198 $1,049 $838 14% 43% Adjusted EBITDA margin** 21.3% 20.1% 15.6% 118 bps 561 bps Pretax segment operating income** $807 $664 $396 22% 104% Pretax segment operating margin** 14.3% 12.7% 7.4% 162 bps 694 bps Net income, excluding charges & credits** $431 $299 $69 44% 525% Diluted EPS, excluding charges & credits** $0.30 $0.21 $0.05 43% 500% Revenue by Geography International $4,511 $4,211 $4,224 7% 7% North America* 1,083 972 1,097 11% -1% Other 40 40 35 n/m n/m $5,634 $5,223 $5,356 8% 5% *Schlumberger di
Wyss Center Partners With Artiria Medical to Accelerate a Novel Therapy for Cerebral Vasospasm23.7.2021 11:59:00 CEST | Press release
The Wyss Center and Artiria Medical today announced a new partnership to accelerate the translation of a novel technology that has the potential to reduce deaths and improve quality of life for stroke patients. Artiria Medical, an early-stage medical device company focused on disruptive neurovascular products, has been developing the technology and is now joining forces with the Wyss Center, a non-profit organization dedicated to bringing state-of-the-art therapies to the patient. The team has received support from the Swiss Innovation Agency, Innosuisse, to test and validate the efficacy of the therapy preclinically, in preparation for human clinical studies. Stroke is the third leading cause of disability worldwide with more than 80 million people living with long-term impairments as a result. Some strokes result in bleeding in the brain. Such hemorrhagic strokes can lead to severe cerebral vasospasm - an uncontrolled contraction of brain arteries - in the days that follow, depriving
In our pressroom you can read all our latest releases, find our press contacts, images, documents and other relevant information about us.Visit our pressroom