Business Wire

Metropolitan Water Reclamation District of Greater Chicago Switches to Rimini Street Support for Its SAP Applications

Share

Rimini Street, Inc. (Nasdaq: RMNI), a global provider of enterprise software products and services, the leading third-party support provider for Oracle and SAP software products and a Salesforce partner, today announced that the Metropolitan Water Reclamation District (MWRD) of Greater Chicago has switched to Rimini Street Support for its SAP suite of applications including SAP Business Suite 7/SAP ECC 6.0, Business Warehouse and Business Objects. MWRD stepped off the vendor’s upgrade cycle and can now receive Rimini Street’s ultra-responsive, premium-level support for a minimum of 15 years from the time that it switched providers, without having to upgrade just to stay fully supported. MWRD realized significant savings by switching to Rimini Street Support and avoiding a costly, complex and risky upgrade to S/4HANA, and was able to invest the savings in an IT modernization initiative across the organization, which included a new IT service management solution (ITSM).

This press release features multimedia. View the full release here: https://www.businesswire.com/news/home/20201012005007/en/

Metropolitan Water Reclamation District of Greater Chicago Switches to Rimini Street Support for its SAP Applications (Photo: Business Wire)

Metropolitan Water Reclamation District of Greater Chicago Switches to Rimini Street Support for its SAP Applications (Photo: Business Wire)

Underutilized, Expensive SAP Support Hampers Innovation

A utility company with more than 2,000 employees, the MWRD serves more than 10 million customers in the greater Chicago area with residential wastewater treatment and stormwater management. Tasked with revitalizing an aging and deeply entrenched IT environment, MWRD’s director of IT set out to completely transform the organization’s IT landscape, starting with a comprehensive inventory of the company’s IT infrastructure. As part of this thorough evaluation process, it became apparent that the company was underutilizing its SAP applications by about 75%, and that their SAP support costs consumed more than a quarter of its multimillion-dollar software maintenance budget.

In addition, feedback from the internal IT team pointed to a lack of vendor support responsiveness. With these discoveries, the company initially investigated realigning SAP support to the realities of MWRD’s environment, but ultimately did not find what it needed from the vendor. Through this process, the company identified Rimini Street as an alternative provider with a proven track-record of providing quality, ultra-responsive support delivered by experienced engineers, and decided to make the switch.

“When our SAP products were originally purchased, we were way oversold, with portions of the product never even getting implemented, but we were still paying maintenance on it. After SAP announced the eventual end-of-support for our version of the application, we knew we needed to partner with a company that was willing to take the time to understand our specific issues and collaboratively figure out the optimal path forward,” said John Sudduth, director of information technology, MWRD. “We also needed a partner with a great track record of support because we had a lot of pent-up demand for support fixes that we didn’t have the skill set to complete, and it was just too expensive to contract it out to SAP. We moved all of it to Rimini Street – some of the backlog was even as old as 17 years – and have never looked back. Switching to Rimini Street Support has enabled us to free up internal resources to focus on our IT transformation initiatives.”

Rimini Street Support Helps Enable Complete IT Transformation Goal

With the immediate savings MWRD realized by switching to Rimini Street, Sudduth was able to embark on his mission-critical goal to completely transform the technology landscape and impact of IT across the organization. Sudduth re-invested a portion of the reallocated budget in a cloud-based ITSM application that formalized the design, delivery and monitoring of the organization’s complete portfolio of IT services. He created SLAs with their stakeholders to quantifiably elevate the quality of IT support. The team can now see exactly how their help desk actions impact the department’s overall performance as well as how they are being perceived as a team. As a result of this IT transformation, the IT team’s internal satisfaction scores improved from 60% to now consistently above 93%.

“We had a stale help desk environment and were able to take the significant cost savings from switching to Rimini Street support and directly invest these funds into a program of IT modernization and transformation,” continued Sudduth. “I view Rimini Street as a great partner that knows how to listen before suggesting possible solutions. Our Rimini Street account team has been phenomenal. The strides we’ve made together have helped position MWRD as a role model for the utilities industry.”

Award-Winning Support for SAP and Oracle Licensees

As with all Rimini Street clients, MWRD has an assigned Primary Support Engineer (PSE) who has an average of 15 years’ experience in SAP software and is backed by a team of functional and technical experts, available 24/7/365. Clients also receive the Company’s industry-leading service level agreements (SLAs) with a guaranteed response time of 10 minutes for critical (P1) issues. In addition, MWRD now receives guaranteed support from Rimini Street for its current SAP software releases for a minimum of 15 years without any required upgrades or migrations.

“MWRD experienced what thousands of SAP and Oracle licensees face today – a forced march to the vendor’s next release just to stay fully supported, regardless of whether or not such a significant investment has a clear ROI today, or in the future, for the organization,” said Seth A. Ravin, Rimini Street CEO. “By switching to Rimini Street Support, MWRD was able to liberate significant financial and labor resources that were used to achieve its aggressive goal of IT modernization.”

About Rimini Street, Inc.

Rimini Street, Inc. (Nasdaq: RMNI) is a global provider of enterprise software products and services, the leading third-party support provider for Oracle and SAP software products and a Salesforce partner. The Company offers premium, ultra-responsive and integrated application management and support services that enable enterprise software licensees to save significant costs, free up resources for innovation and achieve better business outcomes. To date, more than 3,500 Fortune 500, Fortune Global 100, midmarket, public sector and other organizations from a broad range of industries have relied on Rimini Street as their trusted application enterprise software products and services provider. To learn more, please visit http://www.riministreet.com, follow @riministreet on Twitter and find Rimini Street on Facebook and LinkedIn.

Forward-Looking Statements

Certain statements included in this communication are not historical facts but are forward-looking statements for purposes of the safe harbor provisions under The Private Securities Litigation Reform Act of 1995. Forward-looking statements generally are accompanied by words such as “may,” “should,” “would,” “plan,” “intend,” “anticipate,” “believe,” “estimate,” “predict,” “potential,” “seem,” “seek,” “continue,” “future,” “will,” “expect,” “outlook” or other similar words, phrases or expressions. These statements are subject to a number of risks and uncertainties regarding Rimini Street’s business, and actual results may differ materially. These risks and uncertainties include, but are not limited to, the duration of and economic, operational and financial impacts on Rimini Street’s business of the COVID-19 pandemic, as well as the actions taken by governmental authorities, clients or others in response to the COVID-19 pandemic; catastrophic events that disrupt Rimini Street’s business or that of its current and prospective clients, changes in the business environment in which Rimini Street operates, including inflation and interest rates, and general financial, economic, regulatory and political conditions affecting the industry in which Rimini Street operates; adverse developments in pending litigation or in the government inquiry or any new litigation; Rimini Street’s need and ability to raise additional equity or debt financing on favorable terms and Rimini Street’s ability to generate cash flows from operations to help fund increased investment in Rimini Street’s growth initiatives; the sufficiency of Rimini Street’s cash and cash equivalents to meet its liquidity requirements; the terms and impact of Rimini Street’s outstanding 13.00% Series A Preferred Stock; changes in taxes, laws and regulations; competitive product and pricing activity; difficulties of managing growth profitably; the customer adoption of Rimini Street’s recently introduced products and services, including its Application Management Services (AMS), Rimini Street Advanced Database Security, and services for Salesforce Sales Cloud and Service Cloud products, in addition to other products and services Rimini Street expects to introduce in the near future; the loss of one or more members of Rimini Street’s management team; uncertainty as to the long-term value of Rimini Street’s equity securities; and those risks discussed under the heading “Risk Factors” in Rimini Street’s Quarterly Report on Form 10-Q filed on August 5, 2020 and as updated from time to time by other filings by Rimini Street with the Securities and Exchange Commission. In addition, forward-looking statements provide Rimini Street’s expectations, plans or forecasts of future events and views as of the date of this communication. Rimini Street anticipates that subsequent events and developments will cause Rimini Street’s assessments to change. However, while Rimini Street may elect to update these forward-looking statements at some point in the future, Rimini Street specifically disclaims any obligation to do so, except as required by law. These forward-looking statements should not be relied upon as representing Rimini Street’s assessments as of any date subsequent to the date of this communication.

© 2020 Rimini Street, Inc. All rights reserved. “Rimini Street” is a registered trademark of Rimini Street, Inc. in the United States and other countries, and Rimini Street, the Rimini Street logo, and combinations thereof, and other marks marked by TM are trademarks of Rimini Street, Inc. All other trademarks remain the property of their respective owners, and unless otherwise specified, Rimini Street claims no affiliation, endorsement, or association with any such trademark holder or other companies referenced herein.

Contact information

Michelle McGlocklin
Rimini Street, Inc.
+1 925 523-8414
mmcglocklin@riministreet.com

About Business Wire

Business Wire
Business Wire



Subscribe to releases from Business Wire

Subscribe to all the latest releases from Business Wire by registering your e-mail address below. You can unsubscribe at any time.

Latest releases from Business Wire

Ergomotion Announces Opening of First Manufacturing Facility in North America29.10.2020 22:28:00 CETPress release

Ergomotion, part of the Keeson Technology Group and the largest manufacturer of adjustable bases worldwide, will open a 250,000 square foot manufacturing facility in Ciudad Juárez, Chihuahua, the company’s first assembly plant in North America. The expansion was fueled by the decision to increase product capabilities, oversee manufacturing functions, and ultimately to stay closer to Ergomotion’s customer base in the United States. “We see a prime opportunity with the North America expansion to enhance the customer service experience in the U.S.,” says Johnny Griggs, Chief Operating Officer at Ergomotion. “Our goal is to provide our partners with world class manufacturing and supply chain and to help grow and strengthen their business. We’re excited to partner with Ciudad Juárez to expand our manufacturing capabilities and make this project viable and successful.” Ergomotion is making a significant investment that will allow for the creation of 400 jobs, within the local economy. The Ju

IDEMIA Launches Converged Card to Enable Financial Inclusion with Identity and Payment Card Solution29.10.2020 17:45:00 CETPress release

IDEMIA, a global leader in identity and security solutions and the number one provider of driver’s licenses in the U.S., today announced the development of a Converged Card solution in partnership with Mastercard, allowing cardholders to safely and securely shop for everyday essentials. The solution will help bring more people into the formal economy in the U.S. who currently have limited or no access to financial services. This press release features multimedia. View the full release here: https://www.businesswire.com/news/home/20201029005916/en/ IDEMIA Launches Converged Card to Enable Financial Inclusion with Identity and Payment Card Solution (Photo: Business Wire) Converged Card1 is a state-issued driver’s license or identification with a payment credential. This card or digital application will support state-subsidized programs, including unemployment benefits, housing and utility assistance, and tax refunds, allowing the government to automatically reach people that need funding

Airship Named a Leader in the 2020 Gartner Magic Quadrant for Mobile Marketing Platforms29.10.2020 16:34:00 CETPress release

Customer engagement companyAirship today announced that it has been named a Leader by Gartner, Inc. in its 2020 Magic Quadrant for Mobile Marketing Platforms.1 Among 13 vendors evaluated, Airship was positioned highest in its ability to execute and furthest to the right for its completeness of vision for the second consecutive year. A complimentary copy of the report is available from Airship. “Airship’s long held global leadership in customer engagement is experiencing dramatic acceleration, as new mobile-first capabilities like Airship Journeys make it much simpler and more effective to grow customer lifetime value in the omnichannel era. I believe Airship’s latest innovations, as well as expansions to experimentation and commerce, are already recognized as major beneficial differentiators in comprehensive evaluations like Gartner’s Magic Quadrant and Critical Capabilities reports,” said Brett Caine, CEO and president, Airship. “As mobile becomes increasingly vital for brands and the

myPOS Turns Smartphones Into POS Terminals29.10.2020 16:02:00 CETPress release

Business professionals can now take card payments directly on their Android phone with the new Soft POS solution myPOS Glass by the European fintech provider myPOS (www.mypos.com). The innovative mobile app enables payments with contactless cards and smart accessories directly on a mobile Android phone. The accepted payments are deposited immediately in the merchant's free e-money account thanks to the instant settlement feature that myPOS offers at no extra cost for its clients. The Soft POS solution can be used on Android devices that have an NFC (Near Field Communication) chip, which is present in most current smartphones. It does not require additional hardware or cables to turn the phone into a payment terminal. myPOS Glass accepts all types of credit, debit and prepaid Mastercard and Visa cards, as well as wallets like Apple Pay, Google Pay and Samsung Pay. The application meets all industry standards for data protection and security. It ensures that the cardholder's data is not

Andersen Global Extends Coverage in St. Kitts and Nevis29.10.2020 14:30:00 CETPress release

Andersen Global continues its Caribbean expansion through a Collaboration Agreement with full-service accounting firm Lanns-Monish & Associates, adding dimension to the organization’s presence in St. Kitts and Nevis. Founded in 1991, the Basseterre-based firm is led by founder and Office Managing Director Marcella Lanns-Monish. The team of ten professionals provides tax and accounting services to domestic and international clients, including business advisory, corporate restructuring, tax compliance, payroll and risk advisory. In addition, they provide services to a variety of industries, including hospitality, tourism, manufacturing and the public sector. “The dedication and stewardship of our team to provide clients with best-in-class service has helped us become leaders in our practice areas,” said Marcella. “This collaboration will allow us to take our client service to the next level and expand our reach more broadly. We are excited to work in tandem with Andersen’s collaborating

Conviva’s Latest Streaming Data Shows Advertisers Beginning to Reemerge; Rise of Smart TVs Slows Growth for Connected TV Devices29.10.2020 14:00:00 CETPress release

Conviva, the leader in global streaming media intelligence, released its quarterly State of Streaming report for Q3 2020 today, showing a 57% year over year increase in overall viewing time, continuing the trend of multiple quarters of strong streaming growth. The report also uncovered new streaming trends including the long-awaited return of advertisers and the increasing battle between smart TVs and connected TV devices such as Roku. This press release features multimedia. View the full release here: https://www.businesswire.com/news/home/20201029005174/en/ Conviva's State of Streaming - Q3 2020 (Graphic: Business Wire) “Streaming has exploded in the past year as illustrated by content like the NFL which saw 41% growth on streaming and remained relatively flat on linear TV,” said Bill Demas, CEO, Conviva. “As a result, we are seeing more investment in streaming services, advertisers shifting to streaming platforms and consumers adopting streaming-enabled devices and TVs at a rapid pa

In our pressroom you can read all our latest releases, find our press contacts, images, documents and other relevant information about us.

Visit our pressroom