More than 70,000 complaints to companies being mapped from May to December 2022 in Spain and Italy thanks to the European CICLE project
Rome - January 31, 2023 – More than 70,000 are the number of reports detected at the European level, 25,000 in Italy, between May and December 2022, for problems with the provision of services, products and more: these are the results of CICLE, presented today at the event held in Brussels at the headquarters of the consumer organization Test Achats. The project, in which Altroconsumo participated together with the Spanish consumer organization Ocu, aimed precisely at improving market surveillance by strengthening cooperation between consumer organizations and institutions.
Thanks to the European co-funding, Altroconsumo has actually been able to enhance Reclama Facile, the platform on which complaints can be sent to companies, by improving the methodology by which it monitors the complaints: through a series of filters and categorization of the claims, the Organization is able to better analyze the data and thus more easily identify cases on which to react, as occurred with the AdBlue case of the Citröen cars.
Through this project, Altroconsumo has tackled violations of consumer law at the national and EU level, monitoring complaints according to the nature of the problem, identifying what the management trends are used by brands, and also mapping the lack of response. In addition, by supporting the CPC network (Consumer Protection Cooperation Regulation (europa.eu), with alerts coming from consumer reports, the Organization has helped improve market surveillance.
Surveys done by Altroconsumo and Ocu show that there are more problems, and consequently more consumer complaints, in these sectors: consumer goods, for 32% of reports in Italy and 24% in Spain. Next are telecommunications and postal services, for 17% (Italy) and 20% (Spain), respectively. The other categories most reported by consumers are transportation services, for 12% in our country and 13% in Spain, and water and energy supply 11% and 15%, respectively.
The top 10 companies with the most complaints in Italy between May and December 2022 are Fastweb (946 complaints), Wind Tre (823), Mondo Convenienza (568), Sda (547), Poste Italiane (534), Ryanair (486), Amazon (483), Ticketone (480), Wizzair (363), and Leroy Merlin (350).
Funded by the European Union. Views and opinions expressed are however those of the author(s) only and do not necessarily reflect those of the European Union or EISMEA. Neither
the European Union nor the granting authority can be held responsible for them.
+39 335 7390159
+39 342 1486191
About news aktuell GmbH
+49 (0)40 4113-32589http://www.newsaktuell.de
As wholly owned subsidiary of dpa, news aktuell provides business and organizations with effective access to media and consumers. Via the smart tools ots and zimpel, PR content accesses all media formats, including classical print, high click-rate online portals and social networks. In addition, news aktuell publishes all its customers’ PR content on www.presseportal.de, one of the PR portals with the greatest reach in Germany. By this means, all the relevant multipliers are reached globally, from editors, via digital influencers right up to specialist bloggers and interested consumers. news aktuell has been on the market since 1989. The company, with a staff complement of more than 135, has its headquarters in Hamburg. Other offices are in Berlin, Dusseldorf, Frankfurt und Munich.
Subscribe to releases from news aktuell GmbH
Subscribe to all the latest releases from news aktuell GmbH by registering your e-mail address below. You can unsubscribe at any time.
Latest releases from news aktuell GmbH
End-to-enddigitalization in production: iTAC presents MOM system at HANNOVER MESSE23.3.2023 16:38:28 CET | Pressmeddelande
Montabaur The demands for agility and efficiency in manufacturing are increasing. Simultaneously, quality must be maintained at a high level. iTAC Software AG and its parent company Dürr have the answer: a modular all-in-one solution for the planning, execution, control, monitoring, optimization and predictive analysis of manufacturing. The Manufacturing Operations Management (MOM) system is based on end-to-end networking and digitalization. Another special feature is the microservices architecture to provide functionalities tailored to specific requirements. The company will be demonstrating the advantages of this solution at HANNOVER MESSE (hall15, booth E34). "The requirements of the modern factory cannot be met with isolated solutions. We developed a complete solution that covers all the functionalities of an intelligent factory and is based on a common architecture. It also offers a large number of interfaces. All this enables better integration and interoperability between the sy
Adragos Pharma acquires Clinigen’s development unit, Lamda Laboratories20.3.2023 08:58:26 CET | Pressmeddelande
Acquisition strengthens Adragos end-to-end integrated service offering within the pharmaceutical product development segment Agreement includes further product development activities for Clinigen Limited Lamda spurs further growth for Adragos as its 3rd site in Europe, and 5th globally
TXOne Networks Widens the Scope of Network Protection for OT Environments with Launch of New Product EdgeIPS 10317.3.2023 16:14:50 CET | Pressmeddelande
The new model, EdgeIPS 103, offers the latest flexible, transparent network security solution with elevated throughput, smarter, OT native networking security appliances and contingency protocols to protect critical assets in OT environments
Roger Waters: Antisemitism is odious, and I condemn it17.3.2023 09:11:46 CET | Pressmeddelande
Statement by Roger Waters on antisemitism, his criticism of the Israeli government and freedom of speech
Emperor Maximilian Prize 2023: young-european-united / Submissions accepted until 20 April17.3.2023 09:00:00 CET | Pressmeddelande
In our pressroom you can read all our latest releases, find our press contacts, images, documents and other relevant information about us.Visit our pressroom