Business Wire

University of Technology Sydney Gets Better Support and Security for Oracle Database by Switching to Rimini Street

Share

Rimini Street, Inc. (Nasdaq: RMNI), a global provider of enterprise software products and services, the leading third-party support provider for Oracle and SAP software products and a Salesforce partner, today announced that the University of Technology Sydney (UTS) has switched from Oracle to Rimini Street for improved support and security of its Oracle database and technology platforms. In doing so, the University has slashed wait times for support requests, enjoyed improved service quality and innovative, advanced security to protect its database and application middleware. Rimini Street is also helping the University manage through the ongoing IT skills shortage by reducing the amount of IT labor required for support and instead, allowing resources to focus on the rapid transition to hybrid learning.

UTS is one of Australia’s leading universities, with around 45,000 students and 4,000 staff. The IT department employs around 300 staff and is responsible for the digital experiences supporting the people, processes, and culture at the university. The University faced challenges during the pandemic including a massive shift to online learning and remote work, and a growing IT skills shortage. The large decline in the number of international students enrolling in Australia has also seen IT budgets shrink. Because of these limitations, UTS needed to refocus its strategic resources more efficiently.

“UTS, like all universities in Australia, has had to rapidly transition to a hybrid learning model that includes classroom and online service delivery. There are many innovations and technologies needed for the transition to hybrid learning; budgets are tightening across the board and the quality-of-service delivery expectations remain the same or higher,” said Daniel Benad, group vice president and regional general manager, Australia, New Zealand and Oceania, Rimini Street. “Students can now log into their online classes from almost anywhere in the world which adds a new layer of complexity for the IT team. Fast, reliable, and secure systems are needed to keep up with the changing world and to remain a leading provider in the education market.”

Focusing on the big issues with more time and money to spare

Maintaining their Oracle database landscape was draining on the university’s IT budget and internal resources. Support tickets were often slow to be resolved by the software vendor, preventing IT staff from completing other system maintenance and responding quickly to new IT challenges. Staff were preoccupied with keeping databases operating properly in a rapidly scaling up environment and had little time to focus on university initiatives to support growth and innovation.

“Skilled staff are only getting more expensive to hire and retaining these employees just to work on support and operational tasks for our enterprise software is no longer sustainable,” said Brian Kelly, Head of IT Operations at UTS. “We’ve had to really maximize the resources we have to keep our IT services growing, improving and meeting the needs of the university.”

In addition, as UTS increasingly moved towards a hybrid learning model for its students, and a remote working environment for its staff, cost, capability, supportability, and flexibility were key to guaranteeing robust and reliable IT services. The rapid move into the remote workspace also opened new avenues and risks for cybersecurity attacks and breaches. As the number and location of users increased, so too did opportunities for unauthorized access. As such, the University was conscious it needed to increase the security of its Oracle software, particularly as routine patching was a costly and time-consuming endeavour for its IT team that did not necessarily provide the fastest protection model in the case of a discovered vulnerability.

“UTS is relatively new to the hybrid working and learning space, and it’s important to be mindful of risks from such a rapid transformation,” said Kelly.

The University began to look at ways to get improved support, better security and reduced operating costs for its Oracle Database landscape while also reducing the resource drain on its IT team. UTS turned to Rimini Street’s enterprise software support and security solutions.

Lowering Costs and Response Times

Each Rimini Street client benefits from the Company’s flexible, premium-level enterprise software support model, including its industry-leading Service Level Agreement of 10-minute response times for all critical Priority 1 cases. All clients are also assigned a Primary Support Engineer with an average of 20 years’ experience in enterprise software and backed by a team of functional and technical engineers.

In addition, Rimini Street’s Database Management Services provide UTS with new expert skills from skilled and responsive engineers. Since partnering with Rimini Street, resolving support tickets is easier and quicker, with expert engineers available to respond to challenges at any time.

“Being able to shrink how much time is spent on routine work has really allowed us to prioritise the bigger picture, and Rimini Street gives us time back in our day,” said Kelly. “The team is no longer worried about how long a patch or upgrade will take, how long it’ll take to get issues resolved, or how many hours they’ll have to dedicate to something routine. Rimini Street has taken care of that for us, and having such a quick turnaround for support has really eased up our workload.

“Rimini Street gives us high-quality support for these business-as-usual activities without breaking our budget. Being able to be flexible with what senior ICT staff we hire means we’re putting a microscope on what our team actually needs, rather than allowing necessity to dictate it.”

Rimini Street Protect - Proactive Security

Having the time and resource availability enabled UTS to develop and deploy additional enterprise security enhancements. Further, Rimini Street’s security solutions gave UTS peace of mind that it would be secure and remain live while it implemented the additional security enhancements.

“Completed security enhancements include secure identity management and access controls,” said Kelly. “Thanks to Rimini Street, we now have time and budget to spare and we are now looking at developing and deploying additional security measures utilizing a cloud-first strategy. We’re also working on automating service management and migrating to the cloud anything that improves the quality of user experience.”

“UTS is yet another example of an institution that has benefited from Rimini Street’s comprehensive and effective database support and security,” said Benad. “As international borders continue to open and students choose Australia as an education destination, UTS’ improved service delivery and flexibility supporting a hybrid education model will play a huge part in improving the student learning experience.”

About Rimini Street, Inc.

Rimini Street, Inc. (Nasdaq: RMNI), a Russell 2000® Company, is a global provider of enterprise software products and services, the leading third-party support provider for Oracle and SAP software products and a Salesforce partner. The Company offers premium, ultra-responsive and integrated application management and support services that enable enterprise software licensees to save significant costs, free up resources for innovation and achieve better business outcomes. To date, more than 4,200 Fortune 500, Fortune Global 100, midmarket, public sector and other organizations from a broad range of industries have relied on Rimini Street as their trusted application enterprise software products and services provider. To learn more, please visit http://www.riministreet.com, follow @riministreet on Twitter and find Rimini Street on Facebook and LinkedIn.

Forward-Looking Statements

Certain statements included in this communication are not historical facts but are forward-looking statements for purposes of the safe harbor provisions under The Private Securities Litigation Reform Act of 1995. Forward-looking statements generally are accompanied by words such as “may,” “should,” “would,” “plan,” “intend,” “anticipate,” “believe,” “estimate,” “predict,” “potential,” “seem,” “seek,” “continue,” “future,” “will,” “expect,” “outlook” or other similar words, phrases or expressions. These forward-looking statements include, but are not limited to, statements regarding our expectations of future events, future opportunities, global expansion and other growth initiatives and our investments in such initiatives. These statements are based on various assumptions and on the current expectations of management and are not predictions of actual performance, nor are these statements of historical facts. These statements are subject to a number of risks and uncertainties regarding Rimini Street’s business, and actual results may differ materially. These risks and uncertainties include, but are not limited to, the amount and timing of repurchases, if any, under our stock repurchase program and our ability to enhance stockholder value through such program; the impact of our credit facility’s ongoing debt service obligations and financial and operational covenants on our business and related interest rate risk, including uncertainty from the discontinuance of LIBOR and transition to any other interest rate benchmarks; the duration of and economic, operational and financial impacts on our business of the COVID-19 pandemic, as well as the actions taken by governmental authorities, clients or others in response to the pandemic; changes in the business environment in which Rimini Street operates, including the impact of any recessionary economic trends, including inflation, rising interest rates and changes in foreign exchange rates, as well as general financial, economic, regulatory and political conditions affecting the industry in which Rimini Street operates and the industries in which our clients operate; the evolution of the enterprise software management and support landscape facing our clients and prospects and our ability to attract and retain clients and further penetrate our client base; catastrophic events that disrupt our business or that of our current and prospective clients, including terrorism and geopolitical actions specific to an international region; adverse developments in and costs associated with defending pending litigation or any new litigation; our need and ability to raise additional equity or debt financing on favorable terms and our ability to generate cash flows from operations to help fund increased investment in our growth initiatives; the sufficiency of our cash and cash equivalents to meet our liquidity requirements, including under our credit facility; our ability to maintain an effective system of internal control over financial reporting and our ability to remediate any identified material weaknesses in our internal controls; changes in laws and regulations, including changes in tax laws or unfavorable outcomes of tax positions we take, or a failure by us to establish adequate reserves for tax events; competitive product and pricing activity; challenges of managing growth profitably; customer adoption of our products and services, including our Application Management Services (AMS) offerings, in addition to other products and services we expect to introduce in the future; the loss of one or more members of Rimini Street’s management team; our ability to attract and retain qualified employees and key personnel; uncertainty as to the long-term value of Rimini Street’s equity securities; the effects of seasonal trends on our results of operations, including the contract renewal cycles for vendor supplied software support and managed services; our ability to prevent unauthorized access to our information technology systems and other cybersecurity threats, protect the confidential information of our employees and clients and comply with privacy and data protection regulations; and those discussed under the headings “Risk Factors” and “Cautionary Note About Forward-Looking Statements” in Rimini Street’s Quarterly Report on Form 10-Q filed on August 3, 2022, and as updated from time to time by Rimini Street’s future Annual Reports on Form 10-K, Quarterly Reports on Form 10-Q, Current Reports on Form 8-K, and other filings by Rimini Street with the Securities and Exchange Commission. In addition, forward-looking statements provide Rimini Street’s expectations, plans or forecasts of future events and views as of the date of this communication. Rimini Street anticipates that subsequent events and developments will cause Rimini Street’s assessments to change. However, while Rimini Street may elect to update these forward-looking statements at some point in the future, Rimini Street specifically disclaims any obligation to do so, except as required by law. These forward-looking statements should not be relied upon as representing Rimini Street’s assessments as of any date subsequent to the date of this communication.

© 2022 Rimini Street, Inc. All rights reserved. “Rimini Street” is a registered trademark of Rimini Street, Inc. in the United States and other countries, and Rimini Street, the Rimini Street logo, and combinations thereof, and other marks marked by TM are trademarks of Rimini Street, Inc. All other trademarks remain the property of their respective owners, and unless otherwise specified, Rimini Street claims no affiliation, endorsement, or association with any such trademark holder or other companies referenced herein.

To view this piece of content from cts.businesswire.com, please give your consent at the top of this page.

Contact information

Jeff Spicer
Rimini Street, Inc.
+1 415-297-6488
pr@riministreet.com

About Business Wire

Business Wire
Business Wire



Subscribe to releases from Business Wire

Subscribe to all the latest releases from Business Wire by registering your e-mail address below. You can unsubscribe at any time.

Latest releases from Business Wire

Mary Kay Awards Education Grant to Young Woman Aspiring to Become First Latin American Woman Astronaut to Visit Mars5.10.2022 23:40:00 CEST | Press release

As a decades-long leader in women’s empowerment and innovative science, Mary Kay celebrates young women who are taking charge of their futures through leadership, innovation, and determination to excel in STEAM fields. Women make up only 28% of the workforce in science, technology, engineering, and math. [1] By offering continued support to young women in STEAM fields, they are continuing Mary Kay’s mission, which is to improve women's lives everywhere. This press release features multimedia. View the full release here: https://www.businesswire.com/news/home/20221005005835/en/ Mary Kay is committed to inspiring young women making tremendous contributions to STEAM fields to continue to pursue their dream. (Photo: Mary Kay Inc.) “More young women gaining access to STEAM education leads to an increase in women embracing careers in those fields. In turn, this provides access to more equal opportunities for women, narrows the gender pay gap, bolsters economies, and eliminates bias in scient

300 Rimini Street Employees Will Gather in Las Vegas to Handmake 500 Fleece Blankets for Local Foster Children, Shelter Pets, and Homeless Youth5.10.2022 23:09:00 CEST | Press release

Rimini Street, Inc. (Nasdaq: RMNI), a global provider of enterprise software products and services, the leading third-party support provider for Oracle and SAP software products and a Salesforce partner, today announced that on October 6, 2022, over 300 Rimini Street employees gathered in Las Vegas will handmake 500 fleece blankets for local foster children. The blankets will then be donated to Clark County (Nev.) Department of Family Services and Foster Kinship, a Las Vegas-based non-profit. The volunteers will also craft 100 smaller blankets to be donated to the Las Vegas SPCA for animals waiting for their forever homes. The remaining fabric will be donated to volunteer quilters who sew garments for local homeless youth. The 500 blankets will be part of the supply package for recently appointed guardians to gift to the child upon arrival, helping them feel welcome during their critical adjustment phase. The fleece fabric used for the blankets is adorned with children’s characters and

Pyramid Analytics Formalizes US Federal Business Practice5.10.2022 21:04:00 CEST | Press release

Pyramid Analytics (Pyramid), a pioneering decision intelligence platform provider, today announced a new business practice dedicated to the specific needs of U.S. federal agencies. Led by a team of experts with a deep background in the federal market segment, Pyramid’s Federal Business Practice builds on the company’s success with federal agencies such as the U.S. Department of Veterans Affairs (VA) and strengthens its focus and commitment to providing the U.S. Federal Government and federal partners with sales, technical expertise, and services to deploy Decision Intelligence for strategic uses at scale. Key Points: Decision Intelligence enabled by AI and Machine Learning (ML) can modernize the delivery of critical public services, including healthcare, homeland security, and defense in the US federal market segment. President Biden’s Fiscal Year (FY) 2023 Budget proposes spending $65 billion on IT for civilian federal agencies and prioritizes IT Modernization, Cybersecurity, and Digi

Brijesh Jeevarathnam to Succeed Kelly Meldrum as Global Head of Fund Investments at Adams Street Partners5.10.2022 15:00:00 CEST | Press release

Adams Street Partners, LLC, a private markets investment firm with more than $50 billion of assets under management, announced today that Brijesh Jeevarathnam will be promoted to Partner & Global Head of Fund Investments. Jeevarathnam, who joined Adams Street as a Partner in Primary Investments in 2016, will also become a member of the firm’s Executive Committee as part of his new role. This press release features multimedia. View the full release here: https://www.businesswire.com/news/home/20221005005265/en/ Brijesh Jeevarathnam has been promoted to Partner & Global Head of Fund Investments of Adams Street Partners. (Photo: Business Wire) Jeevarathnam succeeds Kelly Meldrum, who is retiring after 17 years as a Partner & Head of Primary Investments at the firm. Meldrum will transition her duties at year-end and will make herself available through the end of Q1 2023. “Over her long tenure with Adams Street, Kelly has made innumerable contributions to the firm, not the least of which wa

NetWitness Launches White Hat Wednesdays Conversation Series5.10.2022 15:00:00 CEST | Press release

NetWitness: DATE & LOCATION: To register, visit the White Hat Wednesdays link here. Wednesday, October 19 at 11:30am ET Wednesday, November 16 at 11:30am ET More dates to be announced WHAT: NetWitness will be launching White Hat Wednesdays, a series of discussions exploring the latest cybersecurity threats enterprises face today, with the first session kicking off on October 19. Cybersecurity experts will share their personal experience regarding the evolution of today’s attacks and the steps incident response teams are taking to detect, mitigate, assess, and remedy these situations. The first topic will focus on threats to the financial industry and FIN13, a threat actor that targets this vertical. The discussion will include how these types of groups operate as well as what an attack on financial technology looks like. WHO: The following spokespeople and executives will be leading the discussions: Stefano Maccaglia, Practice Manager, NetWitness Incident Response Will Gragido, Head of

In our pressroom you can read all our latest releases, find our press contacts, images, documents and other relevant information about us.

Visit our pressroom