NTT DATA acquires The Cloud People to expand ServiceNow expertise and strengthen global reach

Bielefeld, Germany/Oslo, Norway — December 18, 2025 — NTT DATA announces the acquisition of The Cloud People Group AS, one of the largest pure-play ServiceNow partners in Europe. Founded in 2019, The Cloud People is headquartered in Oslo, Norway, with offices across northern Europe, the USA and Brazil, and will become part of NTT DATA Business Solutions, a business unit of NTT DATA.

As a leading provider of ServiceNow solutions for medium and large enterprises, The Cloud People offer a focused value proposition covering the entire ServiceNow platform. The company delivers services across multiple workflows including IT service management, incident, problem and change management, automation of routine tasks, resource planning, onboarding and offboarding of employees, as well as customer service and security operations. The acquisition of The Cloud People will add 130 active customers to NTT DATA Business Solutions’ portfolio.

The Cloud People is at the forefront of ServiceNow’s AI evolution with its dedicated AI Center of Excellence. Having already delivered measurable results for more than 20 clients across Northern Europe, the company’s proven innovation capabilities—now strengthened by NTT DATA Business Solutions’ global expertise—are set to accelerate the development of smarter workflows and advanced AI solutions designed to meet the evolving needs of people and organizations.

“With the acquisition of The Cloud People, we are strengthening our presence in the Nordics and Central Europe,” says Norbert Rotter, CEO of NTT DATA Business Solutions. “SAP remains at the core of our business. By combining our more than 35 years of deep SAP expertise with The Cloud People’s proven strength in ServiceNow we are expanding our portfolio with complementary services. I am confident that The Cloud People’s dynamic growth and commitment to excellence perfectly align with our values of economic stability and outstanding service.”

Nicolaj Vang Jessen, Executive Managing Director Consulting GIIC and Nordics & Eastern Europe, NTT DATA Business Solutions, adds: “The Cloud People is an ideal addition to our ServiceNow portfolio and opens new opportunities for us in Northern Europe. Together, we will focus on leveraging synergies and integrating the expertise of The Cloud People’s more than 300 consultants into NTT DATA Business Solutions.”

“For The Cloud People, this means achieving growth with stability that no financial investor could provide, along with a platform for expansion that surpasses even our most ambitious expectations. NTT DATA Business Solutions is a Top Employer-certified organization with deep process and industry expertise, completing our ServiceNow proposition as the Platform of Platforms,” says Bjørn Jarl, CEO of The Cloud People.

The acquisition comes at a time when ServiceNow and NTT DATA are expanding their strategic partnership, which is aimed at accelerating AI-driven transformation for global enterprises. As part of this collaboration, ServiceNow named NTT DATA a strategic AI delivery partner. Both organizations are committed to co-developing and marketing AI-powered solutions that enable large-scale automation and operational efficiency. This strengthened alliance provides a robust platform for NTT DATA Business Solutions and The Cloud People to collaborate in driving innovation and delivering next-generation, AI-enabled ServiceNow offerings to customers worldwide.

The Cloud People will operate as an independent company after the acquisition, using the brand name “The Cloud People, an NTT DATA Business Solutions company”. 

For more information, please visit nttdata-solutions.com.