NASDAQ OMX

Appian Announces the Intelligent Contact Center Platform

Dela

Makes it easier than ever to build unique and powerful contact center solutions by uniting low-code development with powerful AI, RPA, and Case Management

RESTON, Va., April 24, 2018 (GLOBE NEWSWIRE) -- Appian (NASDAQ:APPN) today announced a new product for rapidly building unique contact center solutions that deliver unrivaled customer experiences. Appian Intelligent Contact Center Platform® is a new cloud platform tailored to the unique needs of contact center teams.

The new platform inherits all of the core attributes of the Appian platform for building omni-channel customer engagement, case management, and intelligent automation solutions in a low-code development environment. In addition, Appian Intelligent Contact Center Platform provides native and integrated artificial intelligence (AI) capabilities and a host of strategic technology partnerships specific to the needs of the contact center.

"We deliver and run contact center solutions for many of the largest financial services institutions in the world," said David Williams, Head of BPM at Target Group. "Using Appian, we achieved an 80% reduction in customer service processing time through a custom remediation program solution that we built and delivered in just 2 weeks."

Appian Intelligent Contact Center Platform uses Appian Records to give service representatives a complete and contextualized view of every customer in every interaction. This view comes through a simple "zero-training" interface that is one click away from all of the processes a representative might need to initiate. This approach to dynamic customer case management delivers faster, more personalized, and more effective service. Appian was recently named a Leader in the "Forrester Wave(TM): Cloud-Based Dynamic Case Management, Q1 2018" report, which says the ultimate potential of case management is "understanding the worker's and customer's context, providing real-time guidance, and enabling future case planning."

The product delivers new levels of customer interaction awareness with native AI sentiment analysis and integrated connectivity to leading cloud cognitive and machine learning services. This intelligence guides contact center representatives to the best next action to take or upsell to offer based on the context of the customer interaction. Appian's open and cloud-first architecture affords customers use of the best available AI services from platforms such as Google, Amazon and Microsoft to augment their contact center operations.

Appian integrates systems, data, and fully digitized processes to enable unified omni-channel management across all customer touchpoints. By drawing from a mix of integrated cross-channel, cross-product and cross-service data, Appian drives customer loyalty by enabling a seamless, consistent, and high-quality experience across all channels.

Appian Intelligent Contact Center makes it easy for service organizations to:

  • Reduce average call times while improving service through a 360-degree view of customer data
  • Enable fast creation and resolution of cases, including orchestration of the human and robotic elements of service
  • Maximize the lifetime value of customers through guided up-sell/cross-sell
  • Reduce cost and optimize performance of the service organization through improved workload balancing and business activity monitoring reports

Appian has created a strong ecosystem of strategic technology partnerships to support the Intelligent Contact Center today and into the future. Partnerships with key industry players Genesys, Twilio, and Temasys bring additional capabilities that allow customer service teams to leverage their existing investments in those omni-channel communication and customer experience technologies.

"Appian's Intelligent Contact Center Platform gives every organization a fast way to create powerful solutions for exceptional customer relationships," said Matt Calkins, CEO of Appian.

Appian Intelligent Contact Center Platform is generally available as of June 2018.

About Appian
Appian provides a leading low-code software development platform that enables organizations to rapidly develop powerful and unique applications. The applications created on Appian's platform help companies drive digital transformation and competitive differentiation. For more information, visit www.appian.com.

Forward-Looking Statements
This press release includes forward-looking statements. All statements contained in this press release other than statements of historical facts, including, without limitation, statements regarding the upcoming release of the latest version of the Appian Intelligent Contact Center Platform, the artificial intelligence capabilities and strategic technology partnerships offered by the Appian Intelligent Contact Center Platform, the integration of systems, data, and fully digitized processes by Appian, the results to be achieved by customers using the Appian Intelligent Contact Center Platform, and the timing of the availability of the Appian Intelligent Contact Center Platform. The words "anticipate," believe," "continue," "estimate," "expect," "intend," "may," "will" and similar expressions are intended to identify forward-looking statements. Appian has based these forward-looking statements largely on its current expectations and projections about future events and financial trends that Appian believes may affect its financial condition, results of operations, business strategy, short-term and long-term business operations and objectives and financial needs. Those forward-looking statements are subject to a number of risks and uncertainties, including, without limitation, risks related to defects or disruptions in the rollout of updates or enhancements to the Appian platform, risks related to Appian's ability to meet its customers' needs by continuing to innovate and provide a useful platform, Appian's ability to integrate the Appian platform with third-party applications and platforms, Appian's ability to license software from third parties for integration into the Appian platform, Appian's ability to provide a platform that is useful to its customers, including through offering new or enhanced solutions, the success of Appian's strategic relationships with third parties, and the risks and uncertainties set forth in the "Risk Factors" section of Appian's Annual Report on Form 10-K for the year ended December 31, 2017 filed with the Securities and Exchange Commission on February 23, 2018, and subsequent reports that Appian has filed with the Securities and Exchange Commission. Moreover, Appian operates in a very competitive and rapidly changing environment. New risks emerge from time to time. It is not possible for Appian's management to predict all risks, nor can Appian assess the impact of all factors on its business or the extent to which any factor, or combination of factors, may cause actual results to differ materially from those contained in any forward-looking statements Appian may make. In light of these risks, uncertainties and assumptions, Appian cannot guarantee future results, levels of activity, performance, achievements or events and circumstances reflected in the forward-looking statements will occur. Appian is under no duty to update any of these forward-looking statements after the date of this press release to conform these statements to actual results or revised expectations, except as required by law.

For Information Contact:
Nicole Greggs
Director of Media Relations
+1 703-260-7868
nicole.greggs@appian.com




This announcement is distributed by Nasdaq Corporate Solutions on behalf of Nasdaq Corporate Solutions clients.
The issuer of this announcement warrants that they are solely responsible for the content, accuracy and originality of the information contained therein.
Source: Appian Corporation via Globenewswire

Om

NASDAQ OMX
NASDAQ OMX



Följ NASDAQ OMX

Abonnera på våra pressmeddelanden.

Senaste pressmeddelandena från NASDAQ OMX

BIMobject AB: Antalet registreringar fortsätter i explosiv takt på BIMobject Cloud - 800 000 användare passerades idag21.5.2018 12:08Pressmeddelande

Antalet totala registreringar av användare på portalen, i form av professionella arkitekter, ingenjörer, föreskrivare, byggbolag och designers uppgår nu till över 800 000. Bara i år har 150 000 nya användare tillkommit. Detta innebär att företaget är i linje med sin plan att nå milstolpen 1 miljon användare i slutet av året. BIMobject Cloud har även genererat dryga 1 miljon nedladdningar per månad i januari och februari under 2018 samt ökat till närmare 1,3 miljoner nedladdningar per månad under mars och april. Detta innebär en ökning med 30%. Totalt har 23 800 000 nedladdningar skett sedan BIMobject Cloud lanserades under 2012. För mer information, vänligen kontakta: Stefan Larsson - CEO Tel: +46 40 - 685 29 00 E-mail: press@bimobject.com Om BIMobject AB BIMobject är ett svenskt teknologiföretag med global närvaro som ligger i framkanten av byggindustrins digitalisering. BIMobject erbjuder en molnbaserad plattform som genom kraftfull teknologi tillgängliggör digital produktinformation

Sciaky Receives Order for Multiple Electron Beam Additive Manufacturing (EBAM®) Systems to Strengthen America's Defense and Power Generation Programs21.5.2018 09:00Pressmeddelande

CHICAGO, May 21, 2018 (GLOBE NEWSWIRE) -- Sciaky, Inc., a subsidiary of Phillips Service Industries, Inc. (PSI) and leading provider of metal additive manufacturing (AM) solutions, announced today that it has received an order for multiple Electron Beam Additive Manufacturing (EBAM®) systems to bolster the nation's defense and power generation programs. Details of the project are confidential. "Sciaky has a long history of providing innovative solutions to America's military and power generation initiatives," said Scott Phillips, President and CEO of Sciaky, Inc. "Our EBAM process is the only industrial-grade metal 3D printing technology to produce large-scale parts for land, sea, air, and space applications." As the most widely scalable metal additive manufacturing solution in the industry (in terms of work envelope), Sciaky's EBAM systems can produce parts ranging from 8 inches (203 mm) to 19 feet (5.79 meters) in length. EBAM is also the fastest deposition process in the metal addit

Clean Motion skalar upp med mikrofabriker runt om i världen med hjälp av digital masterfabrik från Siemens.21.5.2018 08:11Pressmeddelande

Elfordonstillverkaren Clean Motion, tillverkarare av den elektriska trehjulingen Zbee, har en global expansionsstrategi som bygger på distribuerad lokal tillverkning i många, mindre fabriker nära slutkunden. För att lyckas med en sådan expansion är det viktigt att säkerställa en digitalt definierad produkt och tillverkningsprocess tillsammans med en centralt kontrollerad leverantörskedja. Clean Motion tar nu nästa steg i sin digitaliseringsprocess tillsammans med Siemens, där digitala tvillingar möjliggör en fullt digitaliserad virtuell produkt, tillverkningsprocess och fabrik. Clean Motion har inlett ett samarbete med Siemens och Virtual Engineering för att realisera sin digitaliseringsstrategi. Som en del av den strategin kommer en digital masterfabrik att byggas i Siemens PLM mjukvara. Fabriken kommer sedan möjliggöra anpassningar för införandet av nya varianter samt optimering av produktionsflöden. Clean Motion kommer kunna bygga upp ett stort antal oberoende fysiska fabriker och s

BK Ultrasound, Powered by Analogic, Launches bkSpecto Ultrasound System for Urology at the 2018 American Urological Association Annual Meeting18.5.2018 23:23Pressmeddelande

PEABODY, Mass., May 18, 2018 (GLOBE NEWSWIRE) -- Analogic Corporation (Nasdaq:ALOG), enabling the world's medical imaging and aviation security technology, today announced that it will launch the bkSpecto(TM) ultrasound system at the 113th AUA (American Urological Association) Annual Meeting, May 18-21, in San Francisco. bkSpecto-taken from the Latin word Specto, meaning 'I see'-is BK Ultrasound's all-new ultrasound platform designed for clinical practices. bkSpecto combines BK's advanced auto-optimization algorithms with faster processing to render exceptional anatomical imaging detail with minimal manual adjustment by the user. The system has a unique glass touch-based interface using BK's Tru-Sense(TM) technology to provide 'sightless navigation.' The interface enables tactile feedback with or without gloves, providing an intuitive, self-guided user experience. The interface is also customizable, enabling personalized and faster user workflows. The small footprint of bkSpecto makes

BIMobject AB: BIMobject publicerar årsredovisning för 201718.5.2018 17:25Pressmeddelande

BIMobject, som digitaliserar byggbranschen bland annat via molnbaserade plattformar, har idag publicerat årsredovisningen för 2017 på bolagets hemsida. "Det är med stolthet vi offentliggör årsredovisningen för året 2017 - ett år som för oss inte kan beskrivas annat än som 'explosivt'. Det är fantastiskt roligt att se hur vi fortsätter att effektivisera branscher som äntligen börjar se nyttan och digitaliseringens fulla potential. Att vi sedan har fyra starka trender som ger oss vind i seglet gör framtiden ännu mer lockande. Nu är vi i ett spännande 2018 där vi bland annat ser fram emot att passera milstolpen 1 miljon användare", säger Stefan Larsson, VD på BIMobject. Årsredovisningen finns tillgänglig för nedladdning på: http://info.bimobject.com/bimobject_data/documents/Documents/2017/bimobject-%C3%A5rsredovisning-2017.pdf För mer information, vänligen kontakta: Stefan Hansson - CFO Tel: +46 40 - 685 29 00 E-mail: press@bimobject.com ______________________________________________ Denn

Brookfield Asset Management Announces Renewal of Normal Course Issuer Bid18.5.2018 12:55Pressmeddelande

TORONTO, May 18, 2018 (GLOBE NEWSWIRE) -- Brookfield Asset Management Inc. (NYSE:BAM) (TSX:BAM.A) (EURONEXT:BAMA) ("Brookfield") today announced it has received approval from the Toronto Stock Exchange ("TSX") for the renewal of its normal course issuer bid to purchase up to 82,315,909 Class A Limited Voting Shares ("Class A Shares"), representing 10% of the public float of Brookfield's outstanding Class A Shares. Purchases under the bid will be made through the facilities of the TSX, the New York Stock Exchange ("NYSE") and any alternative Canadian trading system. The period of the normal course issuer bid will extend from May 24, 2018 to May 23, 2019, or an earlier date should Brookfield complete its purchases. Brookfield will pay the market price at the time of acquisition for any Class A Shares purchased. As at May 1, 2018, the number of Class A Shares issued and outstanding totalled 991,857,711, of which 823,159,095 shares represented the public float. In accordance with the rules

I vårt pressrum kan du läsa de senaste pressmeddelandena, få tillgång till pressmaterial och hitta kontaktinformation.

Besök vårt pressrum